Project Terms and Conditions

Point of contact

You will be delegated a primary point of contact (Project Manager) within JABA. Please direct your communications to this person and CC all emails to our Production Manager, Steve Pritchard (steve@jaba.com.au)

Ownership

Intellectual property issues are always confusing around software development. To simplify as much as possible we categorise the aspects as such: Website, CMS, 3rd Party Components, custom development.

Each of these items can be considered as owned, licensed or exclusively licensed.

The CMS is owned by JABA and licensed to you for this project.

The website content is owned by you.

If in doubt about your IP, please ask rather than assume.

Meetings & Presentations

Projects are a collaboration between client and JABA, and as such require meetings throughout the development. Our budget includes the minimum requirement to achieve the project outcomes. Eg: scoping, design presentation, sign off, training. If additional presentations are required, for example to committees, boards or additional stakeholders above the standard, they may be purchased.

Meetings are assumed to be scheduled at JABA's city premises unless prior arrangements are made.

Site Tree

Development of a "tree" representing the size and hierarchy of the website is an integral part of assessing the depth and breadth of development required.

Supply of content

You will be expected to provide ‘content' for you website. This includes text, raw images, video or any other items you want included in your project.

As a matter of practice JABA accepts a single batch, thus eliminating confusion over versions, replacements and retractions.

Late sending in of content is often a major delay in projects.

Please ensure any content sent in is acceptable to be used in the project and that you own or have appropriate rights to use it.

The preferred method of supply is: word documents and images in a folder structure that mimics the website tree.

Content will be supplied in digital format, with permission for JABA to manipulate / format to make suitable for the project.

Delayed content may extend the project timeline.

Content received after the first batch may attract extra charges to handle.

Only supply "copies" of content on discs. CD's and DVD's will not be returned.

Text supplied will be assumed to be proof-read and spell checked

Copyright clearance on content supplied is the responsibility of the client.

I understand the method of organising content to be supplied.

Archiving & Working files

Creation of a digital project involves a potentially huge number of working files and versions which JABA manages in delivering a final product. There is no expectation that the working files will be kept after the conclusion of project, or that those files are to be made available the client.

Web projects, by very nature are continuously evolving, so a backup at the time of going live will be out-of-date immediately. We rely on the rotating backup-services of most ISPs to ensure an ability to recover from a data-loss situation.

Hosting (ISP) selection

We strongly recommend JABA's own hosting for our websites.

We can also work with other ISP's, that meet specific requirements to host the solution being developed for you. Alternate hosting arrangements will attract hourly fees related to customisation or the selection process.

Marketing, Search Engines and Social Networking

Marketing and promoting your website is essential to its success.

Options for SEO Data entry and Search Engine submissions may be quoted for.

Social networking integration can vary from a "like" button through to custom App development. Please seek exact clarification on what level of integration you require.

Creating social media accounts and customizing the pages/channels is a separate body of work to developing a website. It requires critical thinking about names and structures to ensure business and creative continuity across various sites.

Titles, Keywords and Descriptions

Titles, keywords and descriptions are non-visible, but important part of making your website visible to search engines. Please consider providing these with your content to ensure they are entered within the project. Basic titling and descriptions will be added in the absence of any being supplied. Feel free to ask for some assistance in the form of a lesson about best practices for these items within your budgeted training.

Browsers & Screen Sizes

Projects delivered via web browsers will be made suitable for the current generation of browsers and one version previous

A minimum expected screen size is selected so that we can maximise the size of screen graphics and design.

Unless specifically detailed the project will be designed for use on computers rather than mobile, tablet or webTV applications.

CMS, Ecommerce & Enewsletter Training 

There are many levels of training that JABA can provide.

Learn how to input text and images into cms, create and edit pages and sections. Publishing and deleting of pages and sections.

Briefly covers preparation of images (assumes you have access to Photoshop or similar).

Briefly covers metadata. (titles, alternate text, keywords, descriptions for search engines)

Enewsletter training covers principles of creating and sending enewsletters, and techniques to maximise the number of read emails.

Training is maximum 1 (trainer) to 2 (students).

Training is held at JABA.

Authors Corrections / Variation of brief 

It is understood that in some circumstances variation in the work requested will occur after the project has commenced. These are often opportunities to improve the outcome, however in these situations a change in price may occur.

Variations usually centre around changes by the client to the amount or type of work that has been scoped and allowed for.

Any changes in price, due to author's corrections or production variations will be notified before the cost has been incurred.

Third party fees

Third party fees and charges (couriers, bank fees, web hosting, dns, dsl, ssl, printing, electronic delivery of adverts) may be organized on your behalf by JABA but payable direct to the provider of the service. JABA does not charge a loading on these services.

As most interactions can be done electronically there is little need for couriers in multimedia projects. If a client specifically wants something couriered, it will attract a fee not included in the budget to cover the cost of packaging, handling and the external courier costs.

Domain names, Email

Domain names are an important facet of web-development. The correct selection of an available name is a consultancy role that JABA offers.

The registration and hosting of domain names can be bundled services from some providers, with varying methods of updating. The level of support you require in maintaining your domain name, hosting and configuration can be negotiated.

Email addresses and email servers are tightly coupled with your domain name. Badly handled domain name changes can affect your ability to receive emails. Email setup and configuration is outside and unrelated to a website project. However JABA can provide very competent consultancy on email separately.

Changes to domain names take varying lengths of time to take affect across the world. In a scheduled an planned way these can be minimised, but are largely outside of the control of JABA.

Contingency

Budgets that contain a contingency are made to cover any minor differences in actual versus budgeted costs. JABA will advise when part or all of the contingency is required.

Milestones

During the project you will be asked to approve stages of work prior to moving on to the next stage. These include treatment and design, technical functions and go-live.

After a milestone sign off, changes to previous work is considered a variation to the project.

A single point of contact, at the client end, will be required to approve milestones throughout the project.

Payments

JABA expects prompt payment of accounts throughout the development process. We spread the billing to match the project milestones, and to smooth out the expense for our customers.

Should the project be delayed, changed, or suspended due to client requests, periodic payments or additional charges may be negotiated.

Agreed milestone invoices will be issued, beginning with project initiation of 20%.

Terms of credit are 14 days from invoice.

Late or non payment may delay the project and incur additional recovery costs.

Changes to the charged amount may be negotiated during the project.

Ownership of purchased items/works does not change hands until full payment is received.

After Sales Support (JABA Support Line)

Three options to choose from.

1. Casual Hours
2. Pre Paid Blocks (5 hour block)
3. Maintenance Agreement (12 month contract)

Quotation validity

Estimates are valid for 90days.

Our standard hourly rate is $120 per hour for creative concepts and/or design, $120 per hour for creative or technical production and $120 per hour for content entry. Our minimum time-block is 30mins.

Insurance

JABA holds Public Liability and Professional Indemnity insurance as required by Government.